Terms and Conditions
If this is your first visit to the site, we invite you to read the information below, which contains the terms and conditions for using the site, in addition to the order, receipt, and return policy for items. The agreement set forth below may be changed without prior notice or notice.
Using the Archie website:
Welcome to Archie's website (https://archi-fnb.comBy browsing the site, you agree to the terms and conditions described below. Archi is an electronic service for Sadara Al-Ta’im Company for providing meals (C.T. 2051231076), which is located in the Kingdom of Saudi Arabia in the city of Al-Khobar in the Al-Yarmouk neighborhood on King Salman bin Abdulaziz Road..
Confirmation:
When you finish the shopping process and go to the shopping cart to complete the order, you will be able to confirm the order by clicking on the order confirmation box on the checkout page. When you confirm the order, you will receive an email to the email address that was added in the email box. If the order is not available or cannot be delivered to you for any reason, the amount paid will be returned to you and you will be notified accordingly.
Stock and prices:
Although we are keen to continuously track the status of products and prices, and ensure that the products displayed on the site reflect what is in stock and the real price of the product, we cannot guarantee that the product you ordered will reach you at the displayed price, either because the stock runs out or the displayed price does not match the real price. You will be notified via email if this happens.
privacy policy:
We have a responsibility to maintain the confidentiality of your information, and it will not be shared with any third party for the purpose of trading information.
Shipping:
Shipping takes place within a maximum period of three working days from the date of the order after meeting the payment conditions, and the shipment is delivered within a period not exceeding five working days from the date of shipment. If the shipment does not arrive within this period, the customer can refuse to receive the shipment and has the right to demand a refund of the amount paid.
Delivery, order cancellation, returns and exchanges:
The delivery representative tries to contact you four times, first by text message and then by call. If you do not respond to any of the communication attempts, the site reserves the right to retrieve the shipment and ask you to pick it up from the store.
Upon receiving the shipment, the representative will ask you to either sign receipt of the shipment or show a copy of your national ID to confirm receipt of the shipment. If these two methods are not provided, it is possible that the shipment will not be delivered and the site reserves the right to ask you to receive the shipment from the store.
You can cancel the order as long as it has not been received by the delivery representative, and the amount paid will be returned to you, taking into account that the site reserves the right to retain the amount equal to the transfer fees charged by the bank or broker.
You can return some or all of the contents of the order to the site and get a refund under the following conditions:
- The condition of the returned product must be new as it arrived to you, and the site reserves the right to refuse to return a product that has been opened.
- The coffee bag must be in good condition and the coffee inside has not been affected in any way during the period between the arrival of the shipment and the return. The site reserves the right to refuse to return coffee bags.
- The return must be made within a maximum period of one week from the date of receipt of the shipment.
- When you return some or all of the contents of the order under the conditions mentioned above, you can also exchange some or all of the contents of the order with other products found on the site.